All returns must be authorized and accompanied by a “RGA” (Return Goods Authorization) number issued by Aloris and shipped prepaid. We will accept returns within a 30 day period as long as items have not been used. All returns will be subject to a 35% restocking fee, unless the error was our responsibility. If the goods are not received in new condition and require refurbishing, an additional charge will be levied. Aloris reserves the right to inspect and approve all returns. Please call us at 973-772-1201 to obtain a RGA number.